Privacy Policy

Last updated: 22.01.26

The Mocha Diner is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Located in the heart of Saffron Walden, we’re a family-owned, retro-style diner serving great food and drinks seven days a week.

Website: www.themocha.co.uk
Business name: The Mocha Diner, Saffron Walden, Essex.
Contact email: meetme@themocha.co.uk

We are the data controller responsible for your personal data.

Information We Collect

We may collect and process the following types of personal data:

  • Personal details – such as your name and email address (for example, if you contact us or sign up to a newsletter)
  • Technical data – including IP address, browser type, device information, and operating system
  • Usage data – information about how you use our website
  • Cookies and tracking data – as described in our Cookies consent banner
  • We do not knowingly collect data from children under 13.

How We Collect Your Data

We collect data through:

  • Forms you fill in on our website
  • Direct contact (email or messages)
  • Automated technologies such as cookies and analytics tools

How We Use Your Data

We use your data to:

  • Provide and maintain our website
  • Respond to enquiries and messages
  • Improve website performance and user experience
  • Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Consent – where you have given clear permission
  • Legitimate interests – to operate and improve our website
  • Legal obligation – where required by law

Cookies

We use cookies to:

  • Ensure the website functions properly
  • Analyse traffic and user behaviour
  • Improve content and usability

You can control or disable cookies through your browser settings. For more information, see our Cookies Policy.

Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties such as:

  • Website hosting providers (WHUK)
  • Analytics services
  • All third parties are required to keep your data secure and process it lawfully.

Data Storage and Security

Our contact forms utilise invisible CAPTCHA to prevent spam.

This website has a valid SSL Certificate. This means the information you send to this website will be private and encrypted. You will notice the padlock symbol is displayed in your address bar.

We store your data securely and take reasonable technical and organisational measures to protect it from loss, misuse, or unauthorised access.

We only keep your data for as long as necessary for the purposes set out in this policy.

  • Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: meetme@themocha.co.uk